Shipping policy

We kindly remind our customers to stay informed about their country's trade policies, including any applicable duties or tariffs, to ensure a smooth delivery process. Each country has their own unique rules. We regret to inform you that if a package is refused by the recipient due to unpaid duties or tariffs, we are unable to issue a refund. Unforeseen tariffs and duties are not a reason for returns and cancellations. Thank you for your understanding!

Any orders lost due to an incorrect address cannot be replaced or refunded - please ensure you have the correct shipping address at checkout.

Shipping policy

order processing times are separate from the shipping times you see at checkout. 

All orders are are made to order and we have two little ones at home. Toy orders can take anywhere from 1-4 weeks to complete (depending on the products and cut times) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Incorrect Address:

We ship orders to the address provided during check out. If your package gets returned to us because of an incorrect address we will contact you and let you know. In this case, you will be charged the actual shipping charge (the charge from the shipping company) for a second attempt to ship to you. 

Orders lost in the mail due to an incorrect address will not be replaced or refunded. 

Note that there may be potential delays due to a high volume of orders, or delays in shipping due to the postal service that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated to your address and displayed at checkout. 

Free shipping:

Please note there is a maximum of $35 CAD for free shipping promos. If shipping costs total more than $35 CAD, you will be contacted for extra charges. We cannot offer free shipping to PO Boxes. 

Pick up options

You can skip the shipping fees with free local pickup in High River, Alberta. After placing your order and selecting local pickup at checkout, we will send you an email when your order is ready along with instructions. 

International Shipping — ALL ORDERS OUTSIDE OF CANADA

It is the receiver’s responsibility to keep up to date with the trade negotiations and duties/tariffs of their own country. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. AW & Collective is not responsible for these charges if they are applied and are your responsibility as the customer. Refunds will not be issued to a customer refuses to pay tariffs/duties fees.